Removed box for warranty work and cables came out of end of the plug, for something that's made to be removed it's poorly secured, AND ITS NOT COVERED BY THE WARRANTY but you do get a return of a cocky arrogant attitude from customer services for free.
After sales is non existent, this is the second time that the cables just come straight out the back of the plugs from tuning box cables, clearly they are not crimped and bonded to plug properly, so when removing the slightest pull they all come out. Tried to contact today and just get fobbed off with emailing there warranty department, Well well the truth is coming out now funny how you can reply to review but not emails, for your information the plug was already off and when lifted away dropped off the end of the cables under its own weight not just one of the cables all of them, it's clear you are already aware there is issues, you have made yourself look very silly now especially with the last comment. PS your lucky you got 1 star
Great product let down by terrible customer service. Took circa 6 weeks of constant chasing just to get a set of replacement cables for the tuning box. They then over charged me for postage and I'm still waiting for the refund to be paid. All the good words I've said to friends and colleagues about the actual product has since been backtracked on, I will never use this utterly useless company again.
Shocking customer service - ordered a tuning box on 3rd June and received no order confirmation. Advertised as sending within 48 hours but mine took 6 days to arrived as they were busy. Guess what? Im busy too! Eventually but unfortunately my car had to go in for some work (no fault of DTS) so I asked to return the item. Got a return number on my account details on their site so searched for their address and sent it Special Delivery only to have to returned saying they had moved away. Eventually managed to speak to someone and obtain the correct returns address and a courier collected it. They received it ok as I checked the online tracking but had no notification of this from them. A week later I am still waiting for a refund and have had the bare minimum of correspondence from them only to say that it needs to be checked and restocked. Very, very poor service!!! You cant leave feedback on their website unless its vetted by them first so Im guessing my review wont feature. *two weeks now after returning the item and STILL no refund has appeared on my card!!! As for updates on my account, thats a joke. Hasnt changed in over three weeks! *Six weeks now and still no refund!
I have nothing but praise for this Company, the service I received was first class, very knowledgable and I am very happy with my DTS Chiptuning box.
DTS Chiptuning is a UK Electronics Store based in Hedon, Yorkshire and the Humber. DTS Chiptuning is located at 1203 Hedon Rd, Hull HU9 5LY, UK.
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